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contact-center

Order pilot project of call-center outsourcing for your company right now

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Our customers

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Why working with us is beneficial?

In-house call-centerIn-house call-center
Employment Own staff, retention rate, vacations, headache Own staff, retention rate, vacations, headache
Training Employee`s training costs, trainers hiring We train our staff and monitor the professional performance level
Quality It is required to constantly monitor and increase Quality level is in accordance with international standards UUT-15838, SОРS
Space It is required to rent offices for in-house call-center employees Two big sites in Russian Federation
Costs Long time, expensive Within 3 days we will review Your request and offer the price 30% lower than the market

Project stages

Консультация

Consultation

  • Consultation
  • Make a deal
  • Send project to execution
Инициация проекта

Initiate the project

  • Create a plan
  • Hiring and training of the staff
  • Establishing the IT support
Исполнение

Execution

  • Consulting Your clients
  • Answer the calls
  • Maintain the databases
Анализ и отчетность

Analysis and reporting

  • Send You the result
Order the consultation

Business solutions

Incoming line

  • Taking and processing the orders
  • Consultation and information service
  • Complaints processing

Outbound line

  • Confirmation of processed orders
  • Service calls
  • Reminder calls
  • Measuring CSI
  • Loyalty calls

Automatic service

  • SMS-notifications of order status
  • Information mailing

Incoming line

  • Big projects expansion
  • Work with seasonal changes
  • Distributed contact-center

Outbound line

  • Mass phone surveys
  • Control calls
  • Telemarketing
  • Periodical calls

Automatic service

  • Clients satisfaction evaluation
  • Automated informational calls and notifications

Incoming line

  • Dispatch line for couriers and drivers
  • Taking and processing the orders

Outbound line

  • Coordination of couriers and drivers
  • Service calls to the clients

Automatic service

  • SMS-notifications of order status
  • Automated client calls

Incoming line

  • Activation of insurance policies and bank cards
  • Insurance events and complaints registration
  • Consultation and information line

Outbound line

  • Telemarketing and Cross-sales, databases actualization
  • Phone surveys execution
  • Loyalty and congratulations calls

Automatic service

  • Clients satisfaction evaluation
  • Automated information calls

Incoming line

  • Reception line
  • Personal assistant
  • Booking service
  • Free hotline 8-800

Outbound line

  • Social surveys
  • Conferences and exhibitions invitations
  • Auto-redial of missed calls
  • Debt collection calls

Automatic service

  • Welcome, night & holiday IVR
  • Pointed sms mailings
  • Direct-mail
  • Online consultant
  • Social networks groups moderation

Saving Your money

Our prices are 30% lower than the market as we have rational approach to the sites placing and selecting operational and technology solutions

Analytics

Line4Life ® clients receive the protected access to all calls recordings and full reporting for the project for free.

8 years market experience

Line4Life ® team are the experts with long years` experience in creating and developing in-house and outsourced contact-centers in the biggest companies of Russia.

Quality standards

Our business processes are built in accordance with international standards (EN-15838, COPC).

Testimonials

Ekaterina Belyaeva

Ekaterina Belyaeva

Head of Planning and Operational Management Agency "C3Vision"

The company «С3Vision» expresses gratitude to the call center Line4Life for an effective project in the field of telemarketing. During the cooperation, the call center Line4Life has established itself as a professional and reliable partner.

We look forward to further cooperation. We are pleased to recommend the call center Lin4Life as a reliable company that guarantees its customers faithful fulfillment of their obligations.

Andrey Kuptsov

Andrey Kuptsov

Deputy Head of Remote Service Management of IC "VTB Insurance"

We express our gratitude to the contact center Line4Life for the effective and highly professional organization of the hot line.
It was important for us to organize work in such a way that the level of service on the incoming line was clearly carried out for our clients. Service of our lines was organized at the proper level of quality. When launching the project, all our requests and specific nuances of the work of our field of activity were taken into account.
Line4Life services allowed us to organize a decent quality of service to our customers.
Our experience of interaction allows us to say that Line4Life is a reliable and competent partner who always meets the needs of its customers by solving set tasks in the set time frame.

Ludmila Rakhovskaya GFK Russia

Ludmila Rakhovskaya GFK Russia

Project Manager

For many years, Life Call has been our reliable partner in the implementation of CATI projects of varying complexity. The team of LC never let us down, and sometimes it surprised us with its capabilities and volumes performed. In general, we have no complaints, everything is of high quality and on time, and this is the main thing in our business. Thanks colleagues, we hope for further fruitful cooperation.

About the company

Line 4 Life is a creative Contact Center capable of becoming the optimal choice for solving the problems of your business.

About the company

Line 4 Life is a creative Contact Center capable of becoming the optimal choice for solving the problems of your business.

Company values

Competence

We responsibly treat the quality of work. That is why our business processes correspond to the best international practices. Internal processes allow us to form and develop professionals.

Efficiency
Honesty
Creativity
Flexibility

Our history

May
2014

Creation of Line4Life as contact-center for the small business

June
2014

Opening the site in Smolensk

July
2014

b2b telemarketing service launch

August
2014

Dispatch service launch

September
2014

Hot lines service launch

December
2014

b2c telemarketing service launch

February
2015

Phone surveys service launch

May
2015

L4L becomes the partner for the leaders of Outsourcing Contact-centers in Russia

October
2015

Becoming the part of "Pravilnye lyudi" group

May
2016

Opening the second site in Simferopol`

February
2017

Start of the wrok with big federal clients

March
2018

Start of the work with state companies

Plans for
2019

Approaching the international market